WE ARE PRO-TERRAIN MAKERS AND WE ARE TAKING CARE OF EVERY DETAILS AND ASPECT IN OUR COLLABO. IN US YOU CAN TRUST..
Every product offered by the STUDIOLEVEL SHOP is explicitly made by ourselves. We do not copy, do not use belt production, hire 3rd party vendors. Each product is the only one – this is why every STUDIOLEVEL SHOP’s products are unique. The products made in our professional workshop and are new, have no physical damage and were put legally into the market.
We are doing our best to provide you with the most detailed descriptions, pictures and every piece of information concerning the products in our shop that is reliably presenting the nature of the products. We're are consistent with the production and the conditions of an order. However, if the details from the order do not match the actual state, within 14 days after the purchase the client has the right to withdraw from the agreement that has been made.
Our products are not subject to warranty. They are handmade with adequate care and appropriate aesthetics, using the best materials available. Always carefully painted and finished, they are appropriately strong and durable, therefore they can only be damaged by mechanical force or accidents. The right to withdraw from the agreement does not apply when the product has been mechanically damaged from the outside. Before accepting the package it should always be checked for damage during transport.
Our packages are always packed carefully. When receiving the package, please pay special attention to the condition of tapes and seals stickers on the package. In case of the packaging damage, the tapes or seals damaged, do not accept the package and write a statement in front of the delivery person about the damage and contact me as soon as possible to clarify the situation.
Checking the package upon receipt is a necessary condition in a case of potential claims from the clients based on damage or stealing during transport. In the case of unjustified claims or damage caused by the user, any cost will be covered by the client.
Any disagreements concerning the realization of the purchase between the shop and the client will be dealt with via negotiations first with the intention of an amicable settlement.
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