Shipping policy

At StudioLevel, we take great care in packing every order to ensure your models arrive safely, wherever you are in the world.

1. Customs & Taxes

For customers within the European Union, VAT is already included in the product price and no additional customs duties or import charges apply.

For orders shipped outside the European Union, local customs duties, import taxes, or other import charges may apply depending on the destination country's regulations.

2. Shipping Methods

We ship worldwide using trusted courier and postal services. Depending on the destination, order size, and the best available option, we always choose the shipping method that offers the best balance of reliability, delivery time, and cost.

Every shipment includes a tracking number, allowing you to follow your order throughout its journey.

As international shipping services and regulations continue to evolve, we constantly monitor the market and choose the most suitable shipping solution for each order.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the order value.

Shipping charges cover not only transportation but also high-quality protective packaging, packing materials, careful handling, and preparation of your order to ensure your models arrive safely and in perfect condition.

4. Order Preparation & Delivery

Most miniatures and busts are in stock and are usually shipped within 1–2 business days.

Larger terrain sets, made-to-order items, commission work, or periods of high order volume may require additional preparation time before dispatch.

If your order is time-sensitive, please contact us before placing your order.

5. If Something Goes Wrong

If your parcel is delayed, damaged, or lost during transit, don't worry—you won't be left alone. We'll work with the shipping provider and do everything we can to resolve the situation as quickly as possible.